> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow for Knowledge Base

> Import ServiceNow knowledge articles and catalog items into your Knowledge Base.

Import your ServiceNow knowledge base articles and service catalog items into the [Knowledge Base](/knowledge-base/overview.md) so your [Agents](/agents/overview.md) and [Workflows](/workflows/overview.md) can search and reference them.

## Connect your account

**1. Open Integrations**

Open **Account Settings**, select **Integrations**, then find
**ServiceNow**.

**2. Enter your subdomain**

Type your ServiceNow **subdomain** (the part before `.service-now.com` in your instance URL).

![ServiceNow connection form with subdomain field](https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-1.png?fit=max\&auto=format\&n=N9-y0nybfFX2aF_f\&q=85\&s=4b5a908a3b8b27f62e3486d128e8569e)

**3. Enter your Client ID**

Enter the **Client ID** from your ServiceNow application registry. If you haven't set up an application registry yet, follow [ServiceNow's OAuth setup documentation](https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/security/task/t_SettingUpOAuth.html) to create one.

![ServiceNow connection form with Client ID field](https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-2.png?fit=max\&auto=format\&n=N9-y0nybfFX2aF_f\&q=85\&s=1353343d5121b5f8e3feb7bf994c6e9a)

**4. Enter your Client Secret**

Enter the **Client Secret** from the same application registry entry.

![ServiceNow connection form with Client Secret field](https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-3.png?fit=max\&auto=format\&n=N9-y0nybfFX2aF_f\&q=85\&s=8baa0b6336276b3e4d4da79e5fd56f3f)

**5. Create the connection**

Click **Create Connection** to save your credentials.

![ServiceNow connection form with Create Connection button](https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-4.png?fit=max\&auto=format\&n=N9-y0nybfFX2aF_f\&q=85\&s=e8a5c4a6a8028f0e80cc4fbc6dffed16)

**6. Authorize access**

Click **Allow** to authorize Cassidy to access your ServiceNow instance.

![ServiceNow authorization consent screen](https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-5.png?fit=max\&auto=format\&n=N9-y0nybfFX2aF_f\&q=85\&s=a55f53957f888575efb1537d9ad7e7d8)

## Import content

**1. Add a ServiceNow source**

Go to your [Knowledge Base](/knowledge-base/overview.md) and click **Add**. Select **ServiceNow** from the list of sources.

![Knowledge Base add menu with ServiceNow option](https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-6.png?fit=max\&auto=format\&n=N9-y0nybfFX2aF_f\&q=85\&s=24ffbfe85a11f9c4bf02b61a78465ff2)

**2. Select articles and catalog items**

Browse your ServiceNow instance, select the knowledge base articles or service catalog items you want to import, then click **Import**.

![ServiceNow content picker showing knowledge articles and catalog items](https://mintcdn.com/cassidy/N9-y0nybfFX2aF_f/images/integrations/connecting-to-servicenow-img-7.png?fit=max\&auto=format\&n=N9-y0nybfFX2aF_f\&q=85\&s=697dfe2b277fe802baa278007e5e13a9)

## Next steps

> **[Knowledge Base overview](/knowledge-base/overview.md)**
>
> Learn how to organize and manage your imported content.

> **[Learn about Agent Connectors](/agents/connectors/overview.md)**
>
> See how Agents can query ServiceNow records in real time.


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