> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cassidyai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# New email received in Outlook trigger

> Start a Workflow when a new email arrives in your Outlook inbox.

Use the **New Email Received in Microsoft Outlook** trigger to start a [Workflow](/workflows/overview.md) whenever a new email arrives in your connected Outlook account. This is useful for automating email triage, drafting replies, or routing messages based on sender or content.

## Set up the trigger

**1. Add the trigger**

Create a new Workflow with the **New Email Received in Microsoft Outlook** trigger, or change an existing Workflow's trigger type to **New Email Received in Microsoft Outlook**.

![Selecting the New Email Received in Microsoft Outlook trigger](https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-email-received-in-microsoft-outlook-img-0.png?fit=max\&auto=format\&n=RuRQFQTAAAcziOuR\&q=85\&s=c5e50df2f10f4017f53719640f4ea711)

**2. Connect your Outlook account**

If you haven't already, connect your Microsoft Outlook account to Cassidy.

![Adding a Microsoft Outlook connection in the trigger configuration](https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-email-received-in-microsoft-outlook-img-1.png?fit=max\&auto=format\&n=RuRQFQTAAAcziOuR\&q=85\&s=5840a5ca18fd57aac7a38f5d0889cb61)

**3. Select folders to monitor (optional)**

Specify the folders in Outlook you want to monitor for new emails. Leave empty to monitor all folders (excluding Sent Items and Drafts).

![Configuring folder filters for the Outlook trigger](https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-email-received-in-microsoft-outlook-img-2.png?fit=max\&auto=format\&n=RuRQFQTAAAcziOuR\&q=85\&s=541d0ba5ddf7113712947858117234ae)

**4. Reference the trigger variables**

In subsequent Workflow steps, you can reference the following variables from this trigger:

* **Email ID** — the unique identifier of the email message
* **Parent Folder ID** — the identifier of the folder containing the email
* **Conversation ID** — the identifier for the email conversation thread
* **Conversation Index** — the position of the email within the conversation
* **Web Link** — the web URL to view the email in Outlook
* **Sent Date** — the date and time the email was sent
* **Received Date** — the date and time the email was received
* **Labels** — any labels or categories applied to the email
* **From (includes Name and Email)** — the sender's name and email address
* **Recipients** — the recipient email addresses
* **CC Recipients** — the carbon copy recipient names and email addresses
* **BCC Recipients** — the blind carbon copy recipient names and email addresses
* **Reply To** — the reply-to email address
* **Subject** — the subject line of the email
* **Body** — the content of the email
* **Attachments** — any files attached to the email

![Available Outlook trigger variables in the Workflow builder](https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-email-received-in-microsoft-outlook-img-3.png?fit=max\&auto=format\&n=RuRQFQTAAAcziOuR\&q=85\&s=97ef426a4455ffa0af86fe97998e7a57)

**5. Activate the trigger**

In the trigger block, click the toggle switch to turn it on. Once it's on, Cassidy checks your inbox for new emails every 2 minutes.

![Activating the Outlook trigger toggle](https://mintcdn.com/cassidy/RuRQFQTAAAcziOuR/images/reference/new-email-received-in-microsoft-outlook-img-4.png?fit=max\&auto=format\&n=RuRQFQTAAAcziOuR\&q=85\&s=8f5dc843b47497027b36c3918c558e88)

> [!NOTE]
>
> This trigger only activates for emails received **after** the trigger is set
> up. It does not process existing emails.

## Related

> **[Send email with Outlook](/integrations/microsoft-365/outlook-email/send-email.md)**
>
> Send an email from a Workflow.

> **[Reply to email with Outlook](/integrations/microsoft-365/outlook-email/reply-to-email.md)**
>
> Reply to an email thread from a Workflow.

> **[Draft email with Outlook](/integrations/microsoft-365/outlook-email/draft-email.md)**
>
> Create a draft email from a Workflow.

> **[Add label to Outlook message](/integrations/microsoft-365/outlook-email/add-label.md)**
>
> Add a category label to a message from a Workflow.

> **[Outlook for Workflows](/integrations/microsoft-365/outlook-email/workflows)**
>
> See all Outlook Workflow triggers and actions.


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